Ask for the help that works for you
Everyone should be able to find a role, apply and take part in interviews. If something on this site or in our process gets in your way, tell us and a person will help.
How to ask
- On any application form, open Need help applying? and tell us the language to contact you in and what would help.
- In your free profile, go to Settings and privacy → Help and language.
- Or write to us using the addresses on Official contacts.
What you can ask for
For example: more time, a phone call instead of a video call (or the other way round), the questions in writing, documents in a larger font or another format, or contact in your preferred language where we can.
What we will never do
- Ask you why, or ask for a diagnosis or medical records.
- Charge you for help.
- Let a help request lower your place in the review. It is never used in the review, filters or matching.
- Pass it to an employer, unless you ask us to arrange something with them for an interview.
This website
We are working towards the WCAG 2.2 level AA standard for the whole site, including the steps of applying. The site has not yet been independently tested against it, so some pages may fall short. If one does, tell us which page and what happened, and we will help you finish what you were doing another way.
The site is in English. If we cannot help in your language, we will tell you plainly and agree another way with you.
If you are unhappy
You can complain to our Grievance Officer. See Grievance redressal.